
Assembling a Great Digital Companion
The Enterprise AR Modul for Blum’s “Easy Assembly” app is the digital tool for carpenters and fitters, revolutionizing their everyday work.
Invent with us.
NavigationBuilders and developers initiating new gas and electric service installations with DTE faced a confusing and inefficient process that often led to rework and project delays. Dissatisfaction with the process led to nearly 50% of all customer complaints. DTE & Vectorform applied design thinking practices to create a customer portal that would provide clear direction, real-time status updates, and easy access to support. Simultaneously, the firms worked collaboratively to implement change management processes that would bring uniformity across separate business lines (gas & electric), resulting in an easy-to-follow eight step process when initiating a new service request.
Total Expected phone call + defect/complaint savings (US Dollars)
Customer Complaint Reduction (Amongst Pilot Customer Group)
Recognized with DTE’s Sarah Sheridan Award, a recognition of excellence in the pursuit of customer service.
This approach to system development should set the standard for how we approach all customer-facing projects in the future. This [Construction Management Center] is going to mark a new day in our relationships with these customers.
The new Construction Management Portal, piloted in 2019, has reduced the number of customer complaint calls and increased the operational efficiency of DTE teams. It also serves as an example of DTE’s commitment to the 4 keys for service excellence: demonstrating Safety, Caring, Dependability, and Efficiency across their customer relationships.
The Enterprise AR Modul for Blum’s “Easy Assembly” app is the digital tool for carpenters and fitters, revolutionizing their everyday work.
An immersive HoloLens experience with medically accurate interactive models to depict the biological and chemical features at play in migraine treatment.
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